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Our Terms & Conditions: What You Need to Know

When you open an account with berlian89, you're agreeing to a clear set of rules that protect both your access to the lobby and your account security.

Account verification requiredLocal payment methods acceptedWithdrawal processing transparent

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Full Policy: Deposits, Withdrawals, Account Use

berlian89 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your berlian89 account is personal to you—you cannot transfer it, sell it, or let someone else use it. When you deposit via DANA, OVO, GoPay or QRIS, the funds arrive in your wallet and are yours to use in the lobby immediately. Withdrawals are processed after

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account verification, usually within one business day depending on your bank's settlement schedule. You must be of legal age where local law permits and live in a supported region. Account suspension or closure happens if we detect unusual activity, repeated failed login attempts, or violation of
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these terms. Your personal data is stored securely and used only to process your payments, verify your identity, and comply with local regulatory requirements.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP NOW

How to Contact Us About Your Account or Terms

We answer account questions and term clarifications through multiple channels so you can reach us when it suits you.

SECURITY & COMPLIANCE

How We Protect Your Account and Your Data

berlian89 stores your account details and payment history with encryption so your login credentials and transaction records stay private.

Data Encryption

Your login credentials, payment methods, and account balance are encrypted in transit and at rest.

Account Verification

One-time verification via SMS or email confirms your identity. Withdrawal requests trigger a second verification step to prevent unauthorized payouts.

Transaction Logging

Every deposit and withdrawal is recorded in your account ledger with timestamp and payment method.

Payment Partner Security

DANA, OVO, GoPay and QRIS partnerships are direct—we do not store your wallet credentials.

Data Retention

We keep your account and transaction records for 7 years as required by local financial regulations.

Policy Changes

If we update these terms, we notify you via email 30 days in advance.

Frequently Asked About Terms & Conditions

Players often ask how our rules work in practice—what happens during account verification, how long withdrawals take, what rights you have if something goes wrong. We've answered the most common questions below. If you don't find your answer here, reach out to our support team via live chat or email.

Use the Forgot Password link on the login screen. We'll send a reset link to your registered email. Click it to set a new password within 1 hour. If you don't receive the email, check your spam folder or contact live chat to resend it manually.

No. Your account is personal and non-transferable. Sharing your login violates our terms and risks account suspension. If we detect multiple users on one account, we'll lock it pending verification. Each person needs their own account with their own identity.

Initial verification happens instantly when you set up your account—we send a one-time code to your phone. Withdrawal verification may take 1–2 hours if we need to confirm additional details. You'll see a status update in your account settings.

Rejections happen if your account is not fully verified, if your withdrawal exceeds daily limits, or if there's a mismatch between your account name and your bank. Check the reason in your wallet history. Contact support with your transaction ID and we'll resolve it within 24 hours.

No deposit fees. Your full amount reaches your berlian89 wallet instantly. Withdrawal fees depend on your bank—some waive them, others charge a small transfer fee. You'll see the exact fee breakdown before you confirm a withdrawal.

Yes. Go to Settings > Account > Close Account. We'll process your request within 24 hours. Any balance in your wallet is returned to your original payment method. Closed accounts cannot be reopened—you'd need to register a new one.

We store your name, phone, email, deposit and withdrawal history, and game activity. We keep this data for 7 years to comply with local financial rules. You can request a copy or deletion anytime—contact support for a formal data-access or deletion request.

Our Terms & Conditions: What You Need to Know

How to Contact Us About Your Account or Terms

How We Protect Your Account and Your Data

Data Encryption

Account Verification

Transaction Logging

Payment Partner Security

Data Retention

Policy Changes

Frequently Asked About Terms & Conditions

01 What happens if I forget my password and cannot log in?

02 Can I use someone else's account to play, or share my login?

03 How long does account verification take?

04 What if my withdrawal request is rejected?

05 Am I charged a fee when I deposit via DANA, OVO, GoPay or QRIS?

06 Can I close my account permanently?

07 What information do you store, and how long do you keep it?

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