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How we handle your account and personal data

Your account security and personal information are central to how we operate berlian89.

Data encrypted in transit and at restVerified withdrawal processDANA, OVO, GoPay, QRIS secure deposits
Explore Lobby Read FAQ
berlian89 How we handle your account and personal data
LEGAL CONTACT CHANNELS

How to reach us about account and privacy matters

Live chat support Open your account and go to the Help icon in the bottom right.
Email for formal requests Send account access requests, data deletion inquiries or privacy complaints to [email protected].
In-app account settings Log in, go to Account Settings, then Security & Privacy.
SECURITY AND YOUR RIGHTS

What we do to keep your account and data safe

Encryption and payment security

Every deposit via DANA, OVO, GoPay or QRIS is encrypted end-to-end.

Fraud monitoring and account access

We log every login, every deposit and every withdrawal.

Data retention and deletion

Your account data stays with us while your account is active and for two years after closure, as required by…

Cookie transparency and control

We use cookies to keep you logged in and to understand how you navigate the lobby.

Payment processor data sharing

DANA, OVO, GoPay and QRIS operators receive only your name, phone number and transaction amount—nothing else.

How to ask for your data or request changes

Email [email protected] with 'Data Access Request' in the subject line, or use the Account Settings form in the app.

Frequently asked questions about account security and privacy

We send a verification code to your registered phone number. You must enter it to complete the login. If you don't recognise the device, refuse the code and contact support immediately. We'll help you secure the account and review recent activity.

Yes. Email [email protected] with 'Data Access Request' in the subject line, or submit the form in Account Settings under Privacy. Include your account username. We'll send you a complete export of your personal data, payment history and login records within five working days.

No. You link a payment method each time you deposit. It's never stored on our servers—only a token that lets you authorise transactions. You can use different payment methods on different days. We never charge you outside of bets you place in the lobby.

Only you and our compliance team. We never share your account details, betting history or payment methods with third parties, advertisers or marketing firms. Payment processors see only the transaction itself, not your betting activity.

We keep it for two years as required by law, then delete it permanently. Marketing preferences and cookies are removed sooner if you request deletion. Account essentials (deposits, withdrawals, KYC records) remain on file for the full two-year period.

Change your password immediately, then contact live chat or email [email protected] with 'Account Security' in the subject. We'll review login history, freeze pending withdrawals if needed, and help you recover the account within hours. You can also disable all active sessions from Account Settings.

Yes. Functional cookies (login, security) are always on. Analytics cookies are optional. You can toggle them off in Account Settings under Privacy without affecting your ability to deposit, play or withdraw. You can change this anytime.

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