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How We Protect Your Privacy at berlian89

Your account details, payment history and personal information stay encrypted and secure on our platform.

Encryption on all transactionsLocal payment verificationYour data access rightsClear retention windows
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berlian89 How We Protect Your Privacy at berlian89
CONTACT PATHS

How to Reach Our Privacy Team

Your privacy questions or data requests go directly to our support team, available via live chat, email and phone during your region's business hours.

Live Chat Open your account and tap the help icon on the lobby.
Email Support Send privacy inquiries to [email protected].
Account Settings Log into your account, navigate to Settings → Privacy, and view or update your…
DATA HANDLING DETAILS

Encryption, Cookies and Your Account Security

We encrypt all traffic between your device and our servers using TLS 1.2 or higher, so your login credentials, balance and transaction history remain private even on public…

Encryption Standard

All server-to-device communication uses TLS 1.2+ with SHA256 hashing.

Cookie Use

We use session cookies to keep you logged in and remember your language and timezone. Advertising cookies are not deployed.

Third-Party Sharing

Your data is never sold. Payment networks receive transaction details only.

Data Retention

Active account records stay for the account lifetime plus two years post-closure.

Account Deletion

Request permanent deletion in Settings → Account → Close Account, or email [email protected].

Access Your Data

You have the right to see all data we hold.

Privacy and Data Access — Frequently Asked

Below are the questions we hear most often about how berlian89 handles your privacy, what data we collect and how you can manage your information.

Personal identifiers — name, email, phone — are deleted within thirty days of closure. Transaction records and device history stay encrypted for five years to comply with payment-processor audit rules. You can request full deletion earlier by contacting support; some records may be retained where local law permits.

We use your email and phone number only to send account alerts, withdrawal confirmations and platform updates. You can opt out of non-essential emails in Settings → Notifications. We do not sell your contact details to third parties or share them with external marketers.

Before your first withdrawal, we confirm your name, date of birth and linked payment method match your account details. For large withdrawals, we may request a scan of your ID or a recent bank statement. All documents are encrypted and deleted after verification completes.

Yes. File a data-access request via live chat or email [email protected]. We compile your account history, transaction logs, device records and settings into a portable file and deliver it within ten business days at no cost to you.

Your linked DANA, OVO, GoPay or QRIS wallet details are stored encrypted for the lifetime of your account. After account closure, they are deleted within thirty days. Transaction records tied to those payments stay five years for compliance and dispute resolution.

Change your password immediately in Settings → Security. Enable two-factor authentication if available. Contact live chat or email [email protected] right away with details. Our fraud team will review your account activity, flag suspicious transactions and help restore access if needed.

We follow data-protection practices consistent with regional requirements where local law permits. Depends on local law for specific rules around data retention, cross-border transfer and individual rights. Our support team can clarify applicable rules for your region when you contact them.

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